FAQs

Placing an order with us is quick and simple. Just follow these steps:

1. Browse Products – Explore our categories and select items that catch your interest.
2. Select Size & Color – Choose the correct size (refer to our size chart) and preferred color.
3. Add to Cart – Click “Add to Cart”. You can add multiple products before checkout.
4. Review Your Cart – Confirm the selected items.
5. Proceed to Checkout – Click “Checkout” to continue.
6. Enter Email Address – Provide a valid email (used for order and shipping updates).
7. Add Shipping Address – Enter your complete delivery address.
8. Choose Payment Method – Select your preferred payment option.
9. Confirm Order – Review and place your order securely.

No, you don’t need an account to place an order—guest checkout is available. However, creating an account comes with extra benefits: you’ll enjoy a smoother shopping experience with saved details and faster checkout. While optional, we recommend signing up to take advantage of these perks.

We accept a wide range of payment methods through Razorpay Secure Checkout, including UPI (Google Pay, PhonePe, Paytm and more), all major credit and debit cards (Visa, Mastercard, RuPay, etc.), popular digital wallets, and net banking from leading banks. All transactions are fully encrypted and processed securely.

Yes, all online payments are completely safe. Whether you pay via UPI, cards, wallets, or net banking, every transaction is processed securely through Razorpay.

At the moment, we don’t offer gift cards. However, you can use discount codes during checkout. For example, when you sign up on our website, you’ll receive a 10% off code for your first order. Simply enter the code in the discount field at checkout, and the discount will be applied automatically.

Once you place an order, you will receive a confirmation email with all the order details. If you don’t see this email in your inbox, please check your spam/junk folder or contact us for assistance.

When your order is shipped, you’ll receive an email with the delivery partner details and tracking ID so you can track your order until it reaches your doorstep.

Orders are usually delivered within 3–7 business days. The exact delivery time may vary depending on your shipping address and location.

Yes, we offer free shipping on all prepaid orders. For Cash on Delivery (COD) orders, a ₹60 COD charge applies.

At the moment, we do not offer international shipping. Currently, we only deliver within India.

Once an order is placed, it cannot be cancelled. We process orders quickly to ensure timely delivery, so please review your cart carefully before confirming your purchase.

We currently do not offer returns or refunds. If the product you receive is damaged or defective, we offer a replacement of the same item. To process this, you’ll need to share clear photos or videos of the issue (an unboxing video is helpful but not mandatory). Once verified, we’ll arrange the replacement for you.

If your product is damaged or defective, you can request a replacement by contacting us on WhatsApp or emailing us at support@outfitcrew.com. Our team will guide you through the process.

Once we verify and approve your claim for a damaged or defective product, we will process your replacement. The replacement will usually be shipped within 3–5 business days after approval, and you’ll receive tracking details once it’s dispatched.

To find your perfect fit, we recommend checking our size chart available on every product page. Compare your body measurements with the chart before placing your order to ensure the best fit.

Yes! A detailed size chart is provided on each product page. You can use it to check measurements for all available sizes.

We try to match product colors as closely as possible to the images. Slight variations may occur due to lighting, screens, or mockup previews, but the actual product will be very close.

Creating an account is quick and easy. Click on the profile icon at the top of the page, enter your email address, and you will receive a one-time code (OTP). Enter the code to verify, and your account will be set up instantly.

You can reach our support team anytime by clicking WhatsApp to start chatting directly with us, or email us at support@outfitcrew.com. We’ll be happy to assist you with any questions or concerns.